Bat Conservation Trust: Helpline
Together with the Bat Conservation Trust, we crafted a bespoke helpline database that transforms how they support Britain's precious bat populations. Replacing their outdated system, our solution makes life easier for everyone—from the dedicated volunteers answering calls to the bats themselves. The new platform guides call handlers with intuitive forms, captures rich data for reporting, and has simplified volunteer training from a 100-page manual to just three pages. With over over a million lines of data carefully migrated, this project shows how thoughtful digital solutions can help protect our vital UK wildlife through better data and more personal support.